Bilingual Case Manager Lead, Immigration Services

Position Title: Bilingual Case Manager Lead

Organization: Jewish Family Service of San Diego

Department: Immigration Services

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Schedule: There is one shift available, which includes the weekends:  Thursday-Monday 7am-3:30pm

Reports To: Shelter Operations Manager

Pay Rate: $27.81/hour

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees


• Generous employer 401(k) contributions


• Employer-covered life insurance

Time Away from Work

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave


• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays


• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview: 

Jewish Family Service provides robust immigration legal services in addition to humanitarian and respite shelter for asylum seekers who have been released into the United States by the Department of Homeland Security. In partnership with the San Diego Rapid Response Network, JFS provide case management, travel assistance, nutrition services, medical screenings, and financial support for migrant families.

The Bilingual Case Manager Leads are responsible for providing supervision and support to a team of case managers that provide direct services to asylum seekers who have been released into the United States by the Department of Homeland Security. Under the direction of the Shelter Manager and Site Coordinator, the Bilingual Case Manager Lead oversees day to day operations of shelter case management processes. The CM Lead plays a crucial role in influencing and creating case management protocols. Additionally, the role is responsible for ensuring daily assignments and tasks for the case management team are accomplished.

Responsibilities:

• Welcome guests to shelter locations


• Guide CM team in implementing and adhering to established processes


• Guide CM team in answering guests’ questions and supporting guests with special cases


• Provide support to shelter guests by answering questions upon their arrival and provide basic necessities


• Provide support to the case management team at shelter locations


• Ensure Case Management team is efficiently and effectively completing intakes, confirming sponsors, and arranging travel 


• Pull reports to make decisions on operational prioritizing and discuss with other leadership team members


• Meet with clients to do brief intake and assessment to determine immediate needs (sheltering or financial assistance) as necessary


• May involve supporting both shelter locations depending on operational need


• Oversight and supervision of case management team –provide direction and support for client interactions, staff relations, and coaching on new protocols that impact the case management functions


• Coordinate with internal and external partners to include travel partners, hotel staff, medical support teams, and state partners


• Delegate responsibilities and create a shift plan for the Case Management team


• Actively participate in leadership meetings


• Coordinate and communicate with shelter leadership to ensure that client needs are addressed in a timely and professional manner


• Takes ownership for team cohesion


• Create and implement training plans for new Case Managers


• Hold regular Case Management Lead and Case Management team meetings


• Coordinate with staff between multiple shelter locations to ensure guests are prepared for onward travel 


• Mentor and direct staff in supporting the needs of shelter guests


• Influence and create protocol/processes while communicating updates to case management team


• Assist clients in directing their questions to appropriate staff members


• Data entry in client management software


• Reconcile components of case management database


• Ensure all health and safety protocols are adhered to


• Participate in required training


• Perform other duties as assigned

The below Case Manager Lead responsibilities may be assigned depending on operational need

• Provide support to volunteers assigned to Travel Center


• Welcome guests to Travel Center; providing orientation, offer meals/snacks, maintain communication about onward travel and/or instruct staff in doing so


• Ensure reports and communication occur prior to new arrivals to the Travel Center; advise other members of the team where to assist


• Assist with any travel changes that guests may experience at the Travel Center

Skills/Abilities That Are a Must-Have:

• Bilingual in Spanish/English (or other language commonly spoken at the shelter)


• One or more years of supervision or leadership experience


• Proficiency in Word, Excel and Outlook 


• Experience working within client database systems


• Knowledge and experience in case management and job skills training 


• Strong leadership skills   


• Practiced in supervising and mentoring a team


• Exceptional organizational and analytical skills  


• Ability to multitask efficiently and effectively 


• Experience with advising upon, following, and executing program protocols


• Experience in customer service and crisis intervention   


• Understanding of foreign-born immigrant populations and the concept of trauma-informed care  


• Sensitivity to cultural differences present in the service population  


• Strong team player


• Emotional availability and agility to have difficult conversations with a collaborative mindset and by applying self-awareness


• Ability and willingness to perform well under stress


• Comfortability with quick pivots/adjustments in program processes


• Establish and maintain effective working relationships and professionalism with staff, volunteers, community partners and others connected to the work  


• Communicate clearly, both verbally and in writing   


• Continuously strive for self-improvement 


• Commitment to excellence and ability to provide high quality work


• Resilient, optimistic, and open to change  

Skills/Abilities We’d Like You to Have:

•   


• Associates/Bachelor’s degree in social service program and/or at least 2 years experience

• Self-attestation of immunizations against communicable diseases


• Valid CA Driver’s License

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.