Clinic Representative - Pool/PRN

Summary

Position Summary
This position schedules patient appointments for physician and ancillary services. Collects all necessary patient demographics, consents, clinical and insurance information. Maintains communications with both patients and clinical staff regarding scheduling issues.

Essential Duties

1. Greets patients upon entry to the clinic. Answers calls providing information and/or directing patient calls to appropriate departments.
2. Collects all necessary patient demographic, consents, copays, insurance and clinical information and updates changes when needed.  Obtains proper signatures on consents.  Able to articulate verbiage from consents to patients to their understanding.
3. Schedules new, follow up, and immunotherapy appointments using symptoms, physician orders, and clinical information collected. Determines which physician and/or clinic can best serve the patient. Schedules patient appointments for physician and ancillary services in a timely and accurate manner. 
4. Communicates with clinicians to ensure that patient appointments are accurately ordered and scheduled. 
5. Maintains communications with patients to keep them apprised of the status of their appointments. Acts as a problem solver with patients, physicians, and clinic staff. 
6. Monitors all aspects of individual patient schedules for continuity of appointments and appropriate prerequisite appointments.
7. Demonstrates knowledge of and self-reviews all work for accuracy in all systems, including EPIC and Onbase.  
8. Maintains appropriate level of knowledge regarding NJH clinical operations, insurance procedures, and clinical terminology and coding practices. Maintains appropriate level of expertise with the Registration and Scheduling systems.
9. Ensures all opening and closing procedures are completed each day.

Other Duties

1. Additional duties as assigned.  Include but not limited to:  Inbasket messages, Rightfax process, administrative functions, medical records process.

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics.
3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
4. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
5. Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. 
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: High school graduate or equivalent preferred. Associates degree in business, nursing or health care administration, preferred.
2. Work Experience: A minimum of 2 years of recent and related experience in a health care or customer service environment required.
3. Special Training, Certification or Licensure: None

Salary Range: $18.29 - $21.00

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families. 

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.

Application Deadline: This position will be open for a minimum of three days and until a top applicant is identified.