Director of Digital Transformation

POSITION TITLE: Director of Digital Transformation

REPORTS TO: Senior Director, Strategy & Operations

SUPERVISION EXERCISED: Potential to manage contractors and a small team in the future

LOCATION: Anywhere ADL has an office

Grade/Class: Grade I, Exempt, PSA-Eligible

ABOUT THE ORGANIZATION:

ADL is the leading anti-hate organization in the world. Founded in 1913, its timeless mission is “to stop the defamation of the Jewish people and to secure justice and fair treatment to all.” Today, ADL continues to fight all forms of antisemitism and bias, using innovation and partnerships to drive impact. A global leader in combating antisemitism, countering extremism and battling bigotry wherever and whenever it happens, ADL works to protect democracy and ensure a just and inclusive society for all.

PRIMARY FUNCTION:

The Director of Digital Transformation will lead an organization-wide digital transformation initiative, driving the strategic implementation of technology to enhance programmatic impact. The Director will be responsible for aligning business strategy with digital, IT, and data solutions; managing the modernization of ADL's data architecture, including upgrades to CRM technology; and developing innovative digital products to enhance ADL's impact and efficiency. This role requires a unique blend of technical expertise, strategic thinking, project management and communication skills. The ideal candidate will have a strong business background, foundation in technology, and strategic mindset that enables them to think holistically about leveraging technology, including generative AI, to further ADL’s mission.

Primary:

• Lead and manage a multi-year digital transformation initiative, including strategy development, implementation, and ongoing maintenance.
• Oversee the modernization and adoption of ADL's data architecture, directing the implementation of a unified data platform leveraging advanced technologies including generative AI
• Manage the adoption of new or improved CRM capabilities, collaborating with IT and across the organization to ensure effective implementation of Salesforce capabilities and advanced customer engagement features.
• Identify high-impact opportunities where technology can enhance programmatic impact and efficiency
• Guide the development of digital products and solutions to advance business goals
• Manage project phasing, budget, and resource needs and distribution throughout the project lifecycle.
• Act as a bridge between IT and programmatic teams, ensuring technology solutions meet the needs of all stakeholders, collaborating closely with the VP and Information Technology team.
• Design and implement comprehensive change management strategies to ensure smooth adoption and stakeholder engagement throughout the transformation process.
• Identify risks and develop mitigation strategies, establish and monitor KPIs, and regularly brief senior leadership on project progress.

Secondary:

• Collaborate with external vendors and internal stakeholders to ensure seamless integration of new systems and processes
• Develop and implement training programs to ensure staff adoption of new technologies and processes
• Partner with the development team on fundraising strategies related to the digital transformation initiative
• Foster a culture of innovation and continuous improvement within the organization
• Serve as an internal consultant and thought leader on digital transformation and technology innovation

Skills: 

• Experience designing and implementing digital strategies and solutions to drive organizational impact and efficiency
• Ability to think strategically about the role of technology in achieving business goals
• Solid understanding of IT systems, including data architecture, cloud technologies, and marketing technology stacks
• Proficiency in emerging technologies, including AI, with the ability to identify opportunities for digital enhancements to advance ADL’s mission and strategic objectives
• Familiarity with Salesforce, particularly Nonprofit Cloud, Marketing Cloud, and marketing automation tools preferred
• Excellent program and project management skills with the ability to manage complex, multi-year initiatives
• Exceptional communication and influencing skills, with ability to explain technical concepts to non-technical audiences, align diverse stakeholders across the organization, and guide organizations through significant technological and procedural shifts
• Ability to work in a fast-paced, evolving environment
• Strong work ethic and ability to drive initiatives to achieve results
• Shared values and commitment to diversity, equity, and inclusion and energized by ADL’s mission and work.

 Work Experience: 

• The ideal candidate has significant years of experience with mix of technology and business-focused positions, with substantive years’ experience dedicated to digital and tech strategy and transformation.
• Demonstrated success in implementing large-scale digital transformation projects
• Experience working collaboratively with IT, programmatic and operational departments to align digital solutions with business goals
• Experience managing complex projects, budgets and resources
• Nonprofit sector experience preferred

Education: 

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field or equivalent experience.
• Master's degree in a relevant field or MBA preferred
• Relevant certifications (e.g., PMP, Salesforce, cloud platforms) are a plus

Compensation:

• This position has a salary range up to $180,000. This salary range is reflective of a position based in New York, New York. Please note that actual salaries are commensurate with experience and reflect the budget for a given position, and since ADL has a location-based compensation structure, there may be a different range for candidates in other locations. For an overview of our total rewards package, please visit https://www.adl.org/about/careers. 

ADL values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of underrepresented ethnic groups, foreign-born residents, and veterans to apply. ADL is an equal opportunity employer. Recruitment, hiring, promotions and other terms, conditions and privileges of employment shall be maintained in a manner which does not discriminate on the basis of age, race, creed, religion, color, national origin, sex, sexual orientation, gender expression, marital status, physical or mental disability, veteran status, or military status, or in violation of any applicable Federal, state or local laws.     

ADL will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. For individuals with disabilities who would like to request an accommodation to support the interview process, please contact People & Culture at [email protected]. 

ADL will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable State, Local, and Federal laws.  

The information in this job description indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job, nor is it to be interpreted as a contract for employment.