Employment Services Case Aide, Refugee Resettlement

Position Title:  Employment Services Case Aide

Organization: Jewish Family Service of San Diego

Department: Refugee Resettlement

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Work Setting: Fully Onsite

Reports To:  Employment Program Manager

Pay Rate: $23/hour

Total Compensation: 

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees


• Generous employer 401(k) contributions


• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave


• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays


• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

JFS is looking for a compassionate, mission-driven individual to join the Refugee Resettlement team as the Employment Services Case Aide.  In this role, you have the opportunity to use your second language skills and administrative support experience to make a meaningful difference in your community and help change lives across San Diego. The Employment Case Aide plays an integral role on the team and supports the entire agency collaborating with employment staff to connect newly arrived refugees with employment programming. This support position provides direct service to clients, completes administrative duties, and assists in case management.  This position reports directly to the Employment Program Manager and works closely with the Employment team and the rest of the Refugee Resettlement team.

Responsibilities:

• Collaborate with team to provide employment services to newly arrived refugee clients


• Presents weekly workshops on various topics as part of ongoing employment education and acculturation training in English and second language Arabic or Haitian-Creole


• Provides culturally competent case management support to ensure highest level of culturally appropriate service to diverse client population


• Responsible for data inputting, compiling reports and other administrative duties as assigned


• Completes appropriate documentation for services and activities following program guidelines


• Develops and assists in maintaining employer and community partnerships, acting as a representative of JFSSD while in the community


• Conducts services in the field, transporting clients to appointments, serving as advocate and providing wrap-around services


• Serving as main staff person for in-field services, spending 3 days per week in field


• Collaborates with Haitian Services Coordinator to provide follow up with virtual interpretation support and follow ups as directed


• Acts as a collaborative team player with a can-do attitude, flexibility in a busy office environment, and possess quick critical thinking ability to identify creative solutions to complex challenges


• Other duties as assigned

Skills/Abilities That are a Must-Have:

• Second language fluency in Haitian-Creole or Arabic required


• High School or GED equivalent


• Valid California Driver’s License and operating vehicle with insurance


• Excellent written and oral communication skills including the ability to diversify approach when working with diverse communities


• Proven customer service skills and ability to provide conflict resolution


• Strong organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines; strong attention to detail


• Excellent problem-solving skills and the ability to prioritize tasks and manage time effectively.


• Proficient in Microsoft Office applications and ability to navigate other databases

Skills/Abilities We’d like you to Have:

• High school diploma or equivalent GED, or some college, bachelor’s degree desirable


• Administrative support experience is helpful

Additional information required Upon Hire:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


• While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee frequently is required to stand; walk; use hands and arms to finger a keyboard, handle papers and reach for the phone


• The noise level is moderate, so concentration and good hearing are required

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.