Visitor Services Associate
Full-Time
Who We Are: Founded by Michigan survivors to create a lasting memorial to the victims of the Holocaust, The Zekelman Holocaust Center (“The HC”) is guided by its mission to engage, educate, and empower by remembering the Holocaust. Each year the Center welcomes thousands of visitors to learn the lessons of history’s darkest period. Exhibits and artifacts on display include survivor testimonies, documents, paintings, and films, a WWII-era boxcar, and a sapling from the tree located outside Anne Frank’s hiding place window that is described in her diary. Embedded in the community, the Center’s trained staff offers school and adult groups customized tours, training, and programs. Guests are empowered to apply the lessons learned to create a compassionate society where people take responsible action.
Summary of Responsibilities: The Visitor Services Associate supports the Zekelman Holocaust Center’s mission, strategic vision, and goals by providing excellent hospitality and services to all guests and groups visiting the museum. The Visitor Services Associate sells admissions, memberships and Museum Store merchandise, answers questions, and provides visitors access to amenities. The Visitor Services Associate will also work with other teams to support events, programs, and special projects as needed.
Responsibilities:
- Provides a warm and welcoming greeting, is friendly and approachable, and resolves conflict in a professional and courteous manner.
- Sells museum admissions and museum store merchandise.
- Delivers excellent customer service that helps to develop and cultivate strong relationships to achieve service and operational goals.
- Provides information about programs and educational opportunities to guests.
- Answers phone calls and transfers callers to appropriate staff member.
- Interact with Holocaust survivors, docents, visitors, museum educators, shop volunteers and other staff members.
- Works with guests to determine their needs and provides accommodations as needed.
- Assists in ensuring that the admission desk and museum shop are maintained throughout the day by keeping the areas clean, ensuring proper pricing is displayed and restocking of merchandise and materials.
- Follows inventory control procedures and guidelines with cash and merchandise handling.
- Operates point–of-sale system with accuracy to ensure proper protocols, including correct software usage, accurate data capture, and consistent messaging in communication is made with guests.
- Effectively and accurately provides information to guests regarding museum policies, exhibits, collections, special events and programs.
- Develops in-depth knowledge of museum operations, as well as its history, exhibitions, and membership program.
- Processes donations, memberships, and tributes.
- Receive packages and mail and notify recipients of deliveries.
- Assists with RSVPs, room setup, and tasks related to events and programs.
- General data entry for Museum Operations.
- Assist with the implementation, operations, and ongoing maintenance of the database.
- Other administrative duties as requested for Museum Operations.
- All other duties as assigned.
Requirements:
- Previous administrative experience in nonprofits is preferred
- Bachelor’s Degree preferred
- Have a positive demeanor and a willing-to-assist attitude
- Exceptional organizational skills and attention to detail, with the ability to plan and follow through while juggling multiple responsibilities
- A willingness to learn on the job, research and solve problems, and accept constructive criticism
- Superior computer skills/abilities required in Microsoft Office, in particular Excel and Word, as well as G-Mail and Google Drive
- Possess strong interpersonal, communication and customer service skills, both written and oral.
- Demonstrate ability to work with a wide range of people and possess empathetic outlook and sense of diplomacy
- Ability to work both autonomously and as part of a team
- Must exhibit a professional presence, positive attitude, and discretion with sensitive information
- Ability to stand for long periods of time; lift 20 lbs.
- Additional evening and Sunday shifts with advanced notice
- Displays sensitivity to older adults and Holocaust survivors
- Knowledge of the metro Detroit Jewish community a plus
The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.
Please submit cover letter with salary requirement.