Human Resources Coordinator

Our team is growing, and JCC Greater Boston needs a Human Resources Coordinator to support the achievement of our strategic priorities!  

Our Human Resources (HR) Coordinator position is a crucial member of our dynamic HR team, performing general transactional day-to-day HR operations in a manner that maintains a productive workflow and provides vital services to the HR team, managers, and staff across the organization. Reporting to the Human Resources Director, the HR Coordinator supports the department in all aspects of its operations, providing quality administrative support with a keen attention to detail, a warm and welcoming presence, agility and a continuous improvement approach. 

As the initial point of contact for employees, this role is responsible for triaging requests for HR services and providing initial timely responses to emails, calls, and service requests in our people/service-focused environment. Interacting with all levels of employees and building strong relationships with all stakeholders, the HR Coordinator ensures that employees and managers receive accurate and clear information and have a coordinated HR experience aligned with our values, established best practices, and policies. Deploying a balance of flexibility, graciousness, results orientation, initiative, and discipline, the HR Coordinator primarily ensures transactions occur timely and effectively, and enthusiastically participates in the HR operations to organize a wide variety of HR services, procedures, and special projects as assigned.

This is an excellent opportunity to work with, learn from, and support a dynamic, experienced team, providing excellent growth opportunities and a chance to make impactful contributions to an actively developing HR operation. We need your strong organization and administrative skills to enhance our genuinely valued services positively! JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston’s core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish.

Connecting with employees at all levels, this professional ensures that our employees receive accurate and clear information, are well guided/advised on policies and procedures, and experience excellent HR services. Supporting the HR team, this position strives to foster efficient and effective operations and workflows and contributes to administrative process improvements. Our primary object is to strengthen HR practices and operations fostering services so each employee thrives in their employment with JCC Greater Boston. This position owns the administrative processing of workers' compensation claims and employment verifications, supports seasonal and high volume hiring activity and onboarding, supports benefits enrollment and cobra processing, and various record-keeping and payroll tasks.

The HR Coordinator will work closely with the Director and other HR team members to contribute to the successful execution of several strategic priorities (initiatives and projects). Experience, skill set, area of interest, adept knowledge, and other strengths will determine project assignments. Projects include co-creating and implementing an employee exit interview and survey program, a best-in-class onboarding program and Welcome/Benefits Orientation, a New Manager Orientation/Onboarding Program, and assisting with updating and revamping our employee policies and procedures handbooks. Our primary object is to strengthen HR services, practices and operations fostering excellent services so each employee thrives in their employment with JCC Greater Boston.

Standard staff expectations include and are not limited to:

• Actively create a welcoming dynamic that contributes to an environment where each individual is valued and respected
• Actively participate as an essential Human Resources and management team member.
• Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration, and transformation, including through role modeling
• Enthusiastically representing the organization, model excellence and achievement.
• Attend JCCGB All Staff meetings and other meetings as assigned
• Other duties as assigned

This is a great chance to join JCC Greater Boston's respected and valued, people-orientated workplace of diverse community services providers, which is rapidly growing! 

This is a full-time, non-exempt position eligible for overtime. Offering a comprehensive benefits package, a supportive work environment and a competitive starting pay rate of $23.00 – $30.00 per hour. The pay rate offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity. Interested in part-time or temporary work in this role? We may be able to be flexible so apply today!  

About JCC Greater Boston

Since opening its doors in 1983, JCC Greater Boston has been committed to creating a vibrant, inclusive, diverse community by nurturing meaningful, lasting relationships. Through our network of early learning centers, day camps, regional teen and family programs, health and wellness offerings, and adult arts and ideas classes, JCC Greater Boston provides highly valued connections, learning, and experiences for the Jewish community and friends.

JCC Greater Boston staff enjoy working in an innovative, friendly, and welcoming environment where their talents and contributions are appreciated. In our recent employee survey, staff rated their direct management and organizational alignment experiences close to 90% positive. If you want to upgrade your working experience and have a better work-life balance, we encourage you to explore becoming part of the JCC team!

The JCC is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values: Belonging, Joyfulness, Collaboration, and Transformation, which we hope resonate with all.

To learn more about what makes JCC Greater Boston a wonderful place to work, please visit our careers page at https://www.bostonjcc.org/careers/

JCC Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented groups.

Education and Experience: The position requires a college degree in business administration, communications, Human Resources, or a related field and 1-4 years of progressive professional office/business experience. Human Resources certification and demonstrated working knowledge of/success in a non-profit environment are a plus. Experience or knowledge of HRIS, payroll, or benefits administration systems/platforms is helpful but not required. Equivalent combination of education and experience may be substituted at the JCC’s discretion to meet minimum criteria.

Skills and Abilities include and are not limited to:

• Must have proficiency with software and computer applications and in Microsoft Suite/Web-based products (Outlook, Word, Excel, and PowerPoint).
• Agile with the ability to adapt to evolving and changing circumstances and needs.  
• Ability to manage situations effectively and diplomatically and adapt to evolving needs and circumstances.
• Must be a self-starter who takes the initiative.
• Must display superb interpersonal and active listening skills; superb communication skills (written and oral).
• Confidentiality and Discretion: Must have the ability to maintain confidentiality and to effectively discern when to divulge employee information with the understanding of what information is privileged and confidential and who should and should not know the information.
• Excellent administrative skills, keen attention to detail  and accuracy
• Ability to think critically and seek out solutions
• Excellent organizational and time management skills; ability to handle multiple tasks and requests and determine priorities or seek support while maintaining a positive and helpful attitude
• Excellent customer services skills; ability to manage situations effectively and diplomatically and ask for help, guidance, or clarification when needed;
• Must be able to work well with others, building/sustaining collaborative solid relationships

Physical Requirements:  

• Able to focus and produce in a busy, dynamic and sometimes noisy environment involving multiple tasks and priorities.
• Able to lift and carry objects weighing up to 30 pounds (supplies, files, archive boxes etc.); able to bend, crouch, reach to manage physical personnel files.
• This is standard office work frequently using a computer as a desk; requires the ability to sit/stand for long periods of time at a desk.
• This may have the option for hybrid work with some essential duties may be performed remotely, while most requires in-person/on-site presence 3-4 days per week.

ADA Statement: Individuals must possess these criteria for knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation and using some other combination of skills and abilities.

In addition to a rewarding career within our mission-driven, values-driven, and family-centric environment, JCC Greater Boston proudly offers full-time employees a comprehensive and competitive benefits package that includes:

• Competitive cost-sharing Health and Dental Insurance
• JCC Sponsored/Paid Health Reimbursement Account
• JCC Sponsored/Paid Group Life Insurance/LTD Coverage
• Generous paid time off supporting a quality work-life balance
• Tax-deferred 403(b) retirement savings plan
• Voluntary Supplemental Vision Insurance
• Additional Voluntary Supplemental Life/ADD coverage for you and your family
• AbilityAssist Employee Assistance Program (EAP)
• Norton Cyber Security Program
• LegalEase Insurance program

JCCGB Perks! Each employee is eligible for a free individual membership to JCC Greater Boston's top class fitness, recreation and wellness facility in Newton – offering virtual and in-person programs including indoor swimming, many fitness classes, and workout facilities, as well as discounts to many JCCGB events, classes, outdoor pool, and more! Complimentary individual membership includes: 

• Use of the Fitness Center at Leventhal-Sidman
• Access to group fit classes, Arts & Culture adult programming at member rates,
• Discounts on a variety JCCGB's fitness/wellness programs and services
• Free wellness events!
• Discounted child care at JCCGB Early Learning Centers and after-school program
• Discounted JCCGB camp tuition

Benefits are subject to review and change by the Organization, and plan documents are the primary determinant.

A Great Place to Work! JCC Greater Boston is consciously evolving as a great place to work! In our recent 2023 employee engagement survey, at least 88% of our staff gave us top ratings on:

• Supportive colleagues
• Team camaraderie
• How their managers treat them
• Individual autonomy
• Knowing what their work contributes to and how it impacts others
• Pride in working for the JCC
• Program and service quality
• Holding ourselves accountable    

Our staff and leadership bring experience, excellence, and commitment to everything we offer and we are dedicated to a culture where all our employees may thrive. Our culture is built on our values, driven by our mission, and nurtured through the expert contributions of our professionals.