Office Support Staff, Camp Grossman, Summer Day Camp

Do you thrive in a fast-paced environment and enjoy keeping things organized? Are you patient and kind, with a customer-service mind-set? JCC Camp Grossman is looking for office staff to offer administrative support during our busy camping season in our summer camp office. In this role, you will play a key part in ensuring the smooth daily operations of our office by providing administrative assistance, keeping track of our camp database, and, most-importantly, serving as a friendly and welcoming first point of contact for all callers, and for families and campers as they come into camp.  

JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston’s core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish. 

Primary responsibilities include, and are not limited to:  

• Ability to communicate with co-workers, the leadership team, families and campers 
• Maintain office supplies and ensure the workspace is organized and functional 
• Provide exceptional customer service by addressing parent concerns, resolving parent and camper issues, and ensuring our camp families feel listened to and understood.  
• Answer and direct phone calls and other inquiries to the appropriate staff 
• Efficiently relay updates or changes in camper transportation plans to the appropriate staff members, ensuring smooth coordination and minimal disruptions 
• Transport (on foot or Golf Cart) campers to and from activities when needed
• Welcome all campers, staff and families who enter the Camp Office 

 Standard staff expectations include and are not limited to: 

• Actively create a welcoming dynamic that contributes to an environment where everyone is valued and respected
• Actively participate as an essential team member and attend all staff meetings during or after camp as required
• Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration, and transformation, including through role modeling
• Enthusiastically represent the organization, modeling excellence and achievement
• Complete all staff payroll and onboarding on time and before Orientation begins
• Complete all pre-camp asynchronous on-line training modules and attend all pre-camp in-person orientation sessions
• Other duties as assigned 

This is a great chance to join JCC Greater Boston's respected and valued, people-orientated workplace of diverse community services providers, which is rapidly growing!   

JOB DETAILS: We are an outdoor camp, located on beautiful, wooded property in Dover, MA. This is an hourly position, for 8.5 hrs/day, Monday - Friday, for the camp season*. The regular Camp day begins when you arrive at Camp (typically between 7:30am and 8:00am) and ends between 4:00pm and 4:30pm. Offering great perks, including JCC Health & Fitness center access, a supportive, vibrant in-person work environment, and a competitive starting pay rate of $16 per hour. The pay rate offered will ultimately be determined by relevant qualifications, experience and JCC's internal equity.  

*The regular camp season begins June 23 and ends August 15 (with the option to also work the following “9th Week” as well). Orientation takes place (in-person and with different hours) the week of June 16th and ends with Visiting Day (a pre-camp visit for all campers and families to meet staff) on Sunday, June 22. While we prefer staff who can start Orientation Week and work the entire 8-week regular season, we are happy to consider quality candidates who may have conflicting obligations.  

About JCC Greater Boston 

Since opening its doors in 1983, JCC Greater Boston has been committed to creating a vibrant, inclusive, diverse community by nurturing meaningful, lasting relationships. Through our network of early learning centers, day camps, regional teen and family programs, health and wellness offerings, and adult arts and ideas classes, JCC Greater Boston provides highly valued connections, learning, and experiences for the Jewish community and friends. 

JCC Greater Boston staff enjoy working in an innovative, friendly, and welcoming environment where their talents and contributions are appreciated. In our recent employee survey, staff rated their direct management and organizational alignment experiences close to 90% positive. If you want to upgrade your working experience and have a better work-life balance, we encourage you to explore becoming part of the JCC team!

To learn more about what makes JCC Greater Boston a wonderful place to work, please visit our careers page at https://www.bostonjcc.org/careers/ 

JCC Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented groups. 

Education and Experience:  

• High school graduates* strongly preferred
• Customer service experience preferred
• Valid driver's license required (for golf cart)
• Experience working in and/or attending summer camp is a plus

 *An equivalent combination of education and experience may be substituted at the JCC’s discretion to meet minimum criteria.  

 Skills and Abilities:

• Strong organizational skills, attention to detail, verbal communication, and an ability to multitask and prioritize in a dynamic environment 
• Knowledge of Word, Excel, and an ability to learn our camp software system 
• Ability to listen carefully, record information precisely, and ensure all details are documented correctly for follow-up action 
• Maintain a friendly and cooperative personality during busy and often hectic hours and as the first point of contact for families and campers coming to camp 
• Good sense of humor a must 
• Friendly, cooperative personality
• Enjoys working with all ages (campers, staff and families)
  

Physical Requirements:  

• Must be able to work in-person, on-site in Dover, Massachusetts
• Must be able to navigate 70 acres of rugged, uneven and rustic campgrounds independently
• Comfortable working all or most of the day outdoors or inside without air conditioning
• Able to work well in a busy, dynamic and sometimes noisy environment involving multiple tasks and priorities
• Able to lift and carry objects weighing up to 30-40 pounds (boxes of supplies, children’s backpacks etc.)
• Able to sit and kneel; getting down at eye level with children regularly. 

 
ADA Statement: Individuals must possess these criteria for knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation and using some other combination of skills and abilities. 

In addition to offering rewarding work and great career opportunities within our mission-driven, values-driven, and family-centric environment, JCC Greater Boston proudly offers employees the generous benefits listed below.

JCCGB Perks! Each seasonal employee is eligible for access to JCC Greater Boston's top-class fitness, recreation, and wellness facility in Newton! Seasonal access to the JCC Fitness Center includes:

• Use of the Fitness Center at Leventhal-Sidman JCC during active seasonal employment
• Free or discounted Camp Grossman enrollment for camp employees' children during the weeks worked.  Discount prorated based on number of regularly scheduled hours. 

 Benefits are subject to review and change by the Organization, and plan documents are the primary determinant. 

 
A Great Place to Work! JCC Greater Boston is consciously evolving as a great place to work! In our recent 2023 employee engagement survey, at least 88% of our staff gave us top ratings on:  

• Supportive colleagues
• Team camaraderie
• How their managers treat them
• Individual autonomy
• Knowing what their work contributes to and how it impacts others
• Pride in working for the JCC
• Program and service quality
• Holding ourselves accountable      

Our staff and leadership bring experience, excellence, and commitment to everything we offer, and we are dedicated to a culture where all our employees may thrive. Our culture is built on our values, driven by our mission, and nurtured through the expert contributions of our professionals.