Onsite Help Desk Specialist – Apple/MAC Focus

Help Desk Support Technician (Onsite) – MAC Environment

Job Type: Full-Time, Onsite
Location: Los Angeles, CA
Hours: Monday - Thursday, 8 am - 4 pm; Friday, 8 am - 3 pm (11-month schedule; off in July)
Holidays: Paid Federal and Jewish holidays, excluding Winter and Passover breaks
Hourly Pay Range: $30.00 - $35.00 

Our client, a dynamic educational institution, is seeking a dedicated Help Desk Support Technician to join their team. This role is essential in maintaining smooth technical operations within a K-8 learning environment. If you are proficient with Apple/Mac and iOS, skilled in troubleshooting, and enjoy working with both technology and people, this position offers a supportive and engaging workplace where you can make a difference every day.

Responsibilities:

• Provide in-person, phone, and email support for Apple/Mac and iOS environments.
• Maintain Chromebook carts, including cleaning, charging, and general upkeep.
• Assist with software and hardware installation, configuration, and maintenance under the guidance of the Director of Educational Technology.
• Troubleshoot and resolve issues related to hardware, software, networks, printers, phones, and A/V equipment.
• Conduct preventative maintenance on systems and equipment as required.
• Serve as the primary contact for printing issues, repairs, and liaise with external support to ensure printers and copiers are operational.
• Collaborate with maintenance personnel for classroom technology upkeep (e.g., projectors, speakers).
• Support school-wide online testing platforms (e.g., ERBs, Avant).
• Provide training for staff on tech integration and best practices.
• Escalate advanced technical issues to the Director of Educational Technology as needed.

Qualifications:

• Experience with computer hardware setup, troubleshooting, and repair.
• Proficiency in Apple/Mac and iOS environments.
• Familiarity with Google Workspace (Drive, Docs, Sheets, etc.).
• Ability to troubleshoot various peripherals, with a strong emphasis on printers and copiers.
• Excellent verbal and written communication skills; proficiency in English (Hebrew is a plus).
• Strong customer service skills, time management, and organizational abilities.
• Ability to work independently and adapt to a fast-paced environment.
• Capable of lifting/moving up to 50 pounds.

This is a great opportunity for someone looking to work in a tech-forward, supportive environment dedicated to education. If you meet the above qualifications and are excited about this role, we encourage you to apply!

360 Talent Avenue is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran, status or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs.