Program Manager, Desert Programs

Position Title: Program Manager

Organization: Jewish Family Service of San Diego

Department: Desert Programs

Position Type: Full-Time (37.5+ hours/week), Exempt

Work Setting: Onsite

Reports To: Director of Supportive Housing

Pay Range: $66,560-$70,000/year

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled workday), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

JFS is looking for a compassionate, mission-driven individual to join the housing team as the Program Manager. In this role, you have the opportunity to use your project management skills and supportive service experience to make a meaningful difference in your community and help change lives across San Diego. The Program Manager plays an integral role on the team and supports the entire agency by overseeing supportive services and case management in our permanent supportive housing programs.  This position reports directly to the Director of Supportive Housing and works closely with the Housing Manager and the rest of the housing team.

Responsibilities:

• Responsible for oversight of daily operations of supportive services
• Update and monitor all client supportive service and housing retention files
• Responsible for completing and submitting the annual performance report as mandated by HUD
• Responsible for all aspects of staff training, case management and follow-up with staff, clients, and property management companies.  Develop and track client progress and service plans
• Responsible for monitoring and compliance with multiple databases
• Responsible for supervision of supportive service and case management staff
• Verification and calculation of client rent. In partnership with the Housing Manager, oversee all aspects of client rental payments and completing needed documentation
• Assist and oversee all reasonable accommodation and modification needs
• Be familiar with Fair Housing Laws
• Respond to staff and client needs
• Work independently
• Assist with move-in and move-out of clients
• Maintain inventory of all program supplies
• This position will interact with clients and maintain confidentiality on a consistent basis
• Work directly with outside partners to facilitate services when needed (Landlords, Vendors, IEHP, County staff)
• In partnership with the housing manager, provide oversight of the housing retention program
• Assist Housing Manager in creative strategies to ensure client lease compliance while maintaining good standing with the property management companies
• May assist in creating client Occupancy Agreements and the necessary attachments
• Respond to all emails within one business day
• Regular one on one meeting with each team member
• Oversee all aspects of client lease compliance, including violation documentation and corrective action plans
• Assist with move-in and move-out of clients ensuring eligibility
• Participate in food distribution and food donation pickups as needed
• Participate as needed in County, HUD, and City Meetings
• Responsible for completing monthly reports
• May assist in setup, disconnection, and monitoring of all client unit and office utilities
• Responsible to ensure timeless and accuracy of all data entry requirements of the housing department
• Responsible to create, implement, and maintain new processes to ensure contract compliance
• On-call as necessary for site emergencies

Skills/Experience/Abilities That Are a Must-Have:

• Must have a valid CA driver's license, insurance, a reliable personal vehicle, and a willingness to travel off-site
• Ability to pass a pre-employment drug test
• Baccalaureate level of conceptual thinking, organization and expression obtained by a degree in Sociology/Psychology/ or other related field or equivalent work experience
• 2+ years’ experience in Social Work or related field or equivalent work experience
• Minimum one year experience working with a disabled population in an inpatient or outpatient setting, two years property management experience and three years’ experience in staff supervision or oversight

Skills/Abilities We’d Like You to Have:

• Strong crisis intervention and honed assessment skills, including high risk issues
• Extensive knowledge of Inland Empire community resources
• Ability to work independently as well as in a team
• Capacity to form professional relationships with clients and maintain appropriate boundaries
• Ability to apply common sense and critical thinking to carry out instructions and make decisions within scope of authority
• Good to excellent spelling, grammar and written communication skills
• Excellent telephone and oral communication skill
• Ability to read and interpret documents such as memos, general clerical documents, project and grant reports, safety rules, instruction booklets and manuals
• Ability to write well (e.g., memos, reports, e-mails, agendas, minutes)
• Ability to analyze data
• Ability to deal with problems involving several variables
• Proficiency in Word, Excel and Outlook
• Ability to write clear concise e-mails

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. As a routine part of work, employees will generally be required to use their hands to manipulate, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; and talk and hear. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The table on the next page provides additional details of certain physical demands of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.