About Jewish Family Services (JFS)

JFS Ottawa is a multi-service non-profit community agency helping individuals and families across generations and cultures to achieve stability, independence and belonging.

Core service areas include mental health and wellbeing, social supports, and services for seniors, newcomers, and diverse communities.

Our work is grounded in Jewish values, and we seek to build a community through the pursuit of social justice and inclusivity.

Position Summary

Under the supervision of the Office Manager, the successful candidate will be responsible for a wide variety of clerical office duties in support of agency administration. This includes greeting, and screening visitors/clients, answering and referring inbound telephone calls, and scheduling appointments. The Front Desk Receptionist will also be responsible for administrating agency correspondence.

The successful candidate will have a pleasant and welcoming personality, as this is a customer service role and represent the agency to existing and prospective clients.

This role is for eleven hours a week, with additional hours for sick and vacation coverage.

This role pays between $18 and $20 an hour.

Qualifications and Requirements

· Customer service experience,

· 2 years of direct work experience in a receptionist capacity.

· Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.

· Solid written and verbal communication skills

· Ability to be resourceful and proactive when issues arise.

· Excellent organizational skills

· Multitasking and time-management skills, with the ability to prioritize tasks.

· High school diploma or an acceptable combination of education and experience.

· Strong knowledge of general office procedures

· Adjusts and is flexible to meet changing work needs and demands.

· Superior telephone manners and strong interpersonal skills.

Responsibilities

• Welcome visitors with a positive and professional manner
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the agency.
• Observe and report any security issues to the Office Manager.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Receive, sort, and distribute daily mail and packages.
• Be aware of emergency evacuation procedures and help support senior management in the event an evacuation is required.

Benefits

• 15 days vacation in first year prorated to your start date and FTE
• 10 days Personal Time Off prorated to your start date and FTE
• Various Jewish Holy days off
• Employer RRSP after one year of employment
• Use of gym facilities
• Flexible employer

Jewish Family Services of Ottawa supports equal opportunity employment. We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Right Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by contacting Jewish Family Services. Please contact our HR Team at [email protected] with accommodation requests.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.