Receptionist, Business Services

Position Title: Receptionist

Organization: Jewish Family Service of San Diego

Department: Operations & Organizational Capacity

Position Type: Full Time (37.5 hours per week), Non-exempt

Work Setting: Onsite

Schedule: Shift hours are from 8:30am-5pm (Monday-Thursday) and 8:30am-4pm (Friday)

Reports To: Director of Business Services

Pay Range: $19-$21/hour

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview: 

The Business Services department is looking to add a receptionist to our team! This role is extremely important within the agency, as you are the first person to greet our clients and guests, the last to send them on their way, and the voice they get to know over the phone. You must love people and value great customer service to be in this position. You also must be great at multitasking, as you will often find yourself juggling multiple tasks. Applicants should be friendly, outgoing, enthusiastic, highly motivated and have a professional appearance and positive attitude. This position reports directly to the Director of Business Services and works closely with the entire Operations Division team.

Responsibilities:  

Reception Coverage

• Greet and welcome guests in a warm, friendly manner
• Check guests in and out appropriately, providing culturally sensitive support to all guests
• Direct guests to the appropriate person or meeting room
• Answer, screen, and forward incoming phone calls/voicemails/faxes in a professional manner
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., brochures, forms)
• Direct vendors/deliveries to the appropriate receiving area
• Receive, sort, and distribute mail appropriately
• Monitor the cleanliness and overall maintenance of the lobby area to ensure a welcoming environment for guests
• Provide training and guidance to other reception team members as needed
• Ensure compliance with organizational policies and procedures regarding visitor management and access control
• Address and resolve issues or conflicts that arise in the reception area; escalating complex issues to the Director of Business Services as necessary

Safety & Security Support

• Monitor campus security cameras and report any concerning findings to the appropriate stakeholders
• Maintain good communication and rapport with campus security and program staff
• Maintain office security by following safety procedures and controlling access via the reception desk
• Be well versed with the agency’s safety & security protocols and be comfortable enforcing measures and protocols with staff and guests
• Calmly and effectively manage conflict, including high stress and/or emotional situations
• Work closely with the Director of Safety & Security to ensure all proper security protocols are always followed

Administrative Support

• Keep calendar and reception documents updated
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
• Other similar job duties or projects as assigned and requested

Skills/Experience/Abilities That Are a Must-Have:

• Must have a valid CA driver's license and valid insurance
• Excellent verbal and written communication and interpersonal skills
• Ability to work independently, sometimes with limited supervision
• Good working knowledge of Office 365, specifically Teams, Excel, and Word
• Treat others with respect; demonstrates sensitivity to and respect for cultural differences
• Proven work experience as a Receptionist, Front Office Representative, or similar role is preferred
• Hands-on experience with office equipment (e.g., fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills

Skills/Abilities We’d Like You to Have:

• Speak two or more languages fluently
• CPR/First Aid Certified
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.