Settlement Outreach Worker

JFS Ottawa is a multi-service non-profit community agency helping individuals and families across generations and cultures to achieve stability, independence and belonging. 

Core service areas include mental health and wellbeing, social supports, and services for seniors, newcomers, and diverse communities.  

Our work is grounded in Jewish values, and we seek to build a community through the pursuit of social justice and inclusivity. 

Position Summary 

Jewish Family Services of Ottawa is looking for an experienced person in the area of settlement (lived or other experience) to support the resettlement of LGBTQI+ and other newcomers.   

Under the supervision of the Manager of the Settlement Unit, the Settlement Outreach Worker supports the integration of newcomers to Canada by providing direct client services based in a culturally sensitive and client-centered approach. The outreach worker develops relationships with communities, volunteers, and other agencies to provide access to a wide range of services.   

This position will be in partnership with Centretown Community Health Centre (CCHC) and will require a hybrid of onsite office hours located at Jewish Family Services, CCHC, and remote working.  

Main Duties and Responsibilities  

• Direct settlement support to newcomers 

• Provide access to and information of support services in Ottawa 

• Preparing needs assessment through one-on-one appointments with clients and developing a settlement plan for clients. 

• Assisting newcomers to navigate Canadian systems through referrals to appropriate LGBTQIA+ and newcomer community resources  

• Outreach to clients and service providers. 

• Developing and delivering group information sessions and workshops on relevant topics to support newcomers’ integration and their connection to communities. 

• Maintaining statistics and other data  

• Preparing reports to IRCC and other funders as needed  

• Other duties as assigned as required 

Qualifications 

• Post-Secondary Education or equivalent. Education or experience in fields of social services or education an asset 

• Fluency in English and French. Ability to communicate in other languages (Arabic, Somali, Spanish) an asset 

• Deep understanding of the concept of inclusion. Work or lived experience operating in culturally diverse environments with vulnerable groups. Experience working with LGBTQI+ community – a strong asset.  

• Knowledge of settlement and integration services and resources 

• Excellent interpersonal and communication skills 

• Patient, creative and resourceful.  

• Ability to work independently and collaboratively. 

• Comfortable working with Microsoft Office Suite, with statistical databases and with video conferencing tools. 

Additional assets: 

• Skilled in preparing and delivering presentations in-person and remotely 

• Experience working with immigrants. 

• Familiarity with Canada Immigration Programs 

 DEADLINE TO APPLY: NOVEMBER 13, 2024

Jewish Family Services of Ottawa supports equal opportunity employment. We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Right Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by contacting [email protected].   

We thank all applicants for their interest, however, only those selected for an interview will be contacted.