Site Coordinator, Port of Entry, Immigration Services

Position Title:  Site Coordinator – Port of Entry

Organization: Jewish Family Service of San Diego

Department: Immigration Services

Position Type: Full-Time (40 hours/week), Non-Exempt

Schedule:  Wednesday-Sunday, 12:00pm-8:30pm (may require flexibility outside this timeframe)

Work Setting: Onsite

Reports To: Lead Immigration Advocate

Pay Rate: $29.87/hour

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled workday), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

JFS is looking for a compassionate, mission driven leader to join the Immigration Services and Migrant Shelter teams as the Site Coordinator for the Port of Entry.

The Site Coordinator – Port of Entry, plays an integral role on the team through leadership while supporting the entire agency by aiding asylum seekers at the port of entry and with legal support. The Site Coordinator maintains close communication with staff primarily at Ports of Entry while adapting to processes as the operation shifts. The SC problem solves and directs staff, taking care of the day-to-day operations at the Port of Entry. This position reports directly to the Lead Immigration Advocate and works closely with the rest of their fellow Immigration Supportive Services Team and the shelter leadership team.

Responsibilities:

• Oversee the day-to-day operations of receiving migrants at the San Ysidro Port of Entry
• Coordinate and communicate between Port of Entry, Reception Center, other shelter operations
• Coordinate transfer of guests between sites appropriately
• Serve as a primary point of contact during emergencies at Port of Entry worksites and conduct applicable follow-up
• Maintain awareness of and responsibility within relevant emergency management procedures
• Monitor shared emails, phone lines, and voicemails and for critical operational communication
• Ensure that program services are provided with a trauma-informed perspective
• Advise on client database report format and content changes based on operational need
• Ensure reports and communication occur prior to new arrivals
• Coordinate with external JFS partners to include transportation vendors and federal partners
• Actively participate in leadership meetings
• Report any emergencies or incidents to supervisor and shelter leadership
• Communicate challenges and ideas for improvement to supervisor and Managers, collaborating on any changes needed and instructing POE team through implementation
• Coordinate and communicate with shelter leadership to ensure that client needs are addressed in a timely and professional manner
• Assist in the development and revision of procedures, when operationally necessary
• Takes ownership for team cohesion
• Mentor and direct staff in professional development, their responsibilities, and their role as team members
• Provide operational supervision to staff
• Provide direct supervision to staff including mentoring, coaching, and reviewing timecards
• Provide support to shelter guests by directing them to the appropriate staff
• Maintain careful records
• Ensure guests and staff follow all health and safety protocols
• Ensure a safe and clean space; indoors and outdoors
• Ensure that all program policies and rules are implemented fairly and consistently
• Assume responsibility over safety, cleanliness, and good maintenance of materials on-site and ensure all parties on-site abide by these guidelines
• The Site Coordinator is required to pivot with adjusting operational procedures as needed by internal or external factors
• Monitor and support the quality-of-service delivery
• Monitor and support and the morale of the workforce
• This position will require you to seek and maintain partial Department of Justice Accreditation
• Actively stay up to date to current changes in Immigrational policy and agency procedures
• Once the Department of Justice Accreditation is approved, this position will provide assistance with answering legal questions for our shelter guests about the next steps in their cases
• Supervise other Department of Justice Accredited Representatives
• Provide support to clients with filing change of address forms
• Provide legal empowerment presentations to guests as needed
• If time allows it, support guests with other legal or Reception Center needs that may come up during their stay at the shelter

Skills/Experience/Abilities That Are a Must-Have:

• At least 1-2 years’ previous leadership experience required, including direct supervision of staff
• Associates/bachelor’s degree in social service program and/or at least 1 year experience in social service field
• Reliable transportation to and from worksites
• Proficiency in Microsoft Suite (Word, Excel, Outlook, etc.) 
• Knowledge and experience in case management and job skills training
• Strong leadership skills 
• Practiced in supervising and mentoring a team
• Exceptional organizational and analytical skills
• Experience with following and executing program protocols
• Ability to multitask efficiently and effectively
• Experience with advising upon, following, and executing program protocols
• Ability to innovate, solving challenges and developing functional solutions
• Experience in customer service and crisis intervention 
• Understanding of foreign-born immigrant populations and the concept of trauma-informed care
• Sensitivity to cultural differences present in the service population
• Strong team player while demonstrating the importance of team building to inspire and lead and committed team
• Support staff through conflict resolution, and/or recognize when needed to step in to help resolve a conflict or when it must be referred to a higher level
• Experience in and willingness to perform well under stress
• Comfortability with quick pivots/adjustments in program processes
• Establish and maintain effective working relationships and professionalism with staff, volunteers, community partners and others connected to the work
• Ability to address challenges in the moment or timely
• Emotional availability and agility to have difficult conversations with a collaborative mindset and by applying self-awareness
• Possess self-initiative and demonstrated attention to detail
• Communicate clearly, both verbally and in writing 
• Continuously strive for self-improvement
• Commitment to excellence and ability to provide high quality work
• Resilient, optimistic, and open to change

Skills/Abilities We’d Like You to Have:

• One or more years of supervision or leadership experience preferred
• CPR/First Aid & AED Certification preferred, but not required 
• Experience working within client database systems
• Comfort working in an environment where multiple languages are spoken 
• Demonstrated ability to work effectively with senior leaders and collaborate with staff at all levels

• Self-attestation of immunizations against communicable diseases
• Valid CA Driver’s License 

Physical Requirements of this Position:

Must be able to

• Stand, walk and use hands and arms to use a keyboard, handle papers, and reach for the phone  
• Extended work with computer   
• Close, distance and peripheral vision  
• Occasionally climb or balance, stoop, kneel, crouch or crawl  
• Concentration and good hearing are required  
• Heavy Work – Exerting up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
• Climbing - Ascending or descending stairs, ramps, and the like, using feet and legs and/or hands and arms
• Balancing – Maintaining body equilibrium to prevent falling and walking and standing
• Stooping – Bending downward and forward by bending spine at the waist
• Kneeling – Bending legs at knee to come to a rest on knee or knees  
• Crouching – Bending the body downward and forward by bending leg and spine
• Reaching – Extending hand(s) and arm(s) in any directions
• Standing – Particularly for sustained periods of times   
• Walking – Moving about on foot to accomplish tasks, moving from one work site to another 
• Pushing – Using upper extremities to press against something with steady force in order to thrust forward, downward or outward
• Pulling – Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion
• Lifting – Raising Objects from a lower to a higher position or moving objects horizontally from position to position
• Grasping – Applying pressure to an object with the fingers and palm
• Hearing – Perceiving the nature of sounds at normal speaking levels with or without correction
• Ability to receive detailed information through oral communication
• Repetitive Motion – Substantial movements (motions) of the wrists, hands and/or fingers

Conditions the Worker Will Be Subject to in This Position:

• The worker is subject to varied environmental conditions. Work activities occur inside and outside
• The worker could be subject to extreme cold/heat for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity
• The worker is subject to noise. There is enough noise to cause the worker to shout in order to be heard above ambient noise level
• The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving vehicles, or exposure to chemicals
• The worker will be in an environment with possible communicable illnesses and must be comfortable performing the duties in this type of environment

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.