Unit Coordinator - Cystic Fibrosis Program

Join the exceptional team at National Jewish Health, the leading respiratory hospital in the nation, as a Unit Coordinator in our renowned Cystic Fibrosis Program. This position offers a unique opportunity to provide critical clerical and patient care support, ensuring smooth operations within the clinic.

The selected candidate will be responsible for:

• Coordinating patient flow and interdepartmental communications with efficiency.
• Managing supply requests, stock rooms, and ensure timely processing of essential paperwork.
• Delivering exemplary customer service, contributing to a safe and positive patient experience.

Be a part of a collaborative and innovative team that is committed to excellence in patient care and research. Your contribution as a Unit Coordinator will help us continue our mission of transforming the lives of those with Cystic Fibrosis.

Position Summary
Provides clerical support, acts as a receptionist, assists with patient care activities, and coordinates services between different areas/departments.  

Essential Duties

1. Answers and directs incoming calls, labels the clinic rooms.
2. Processes equipment and supply requests in a timely and fiscally responsible manner. Seeks approval from Clinic Administrator or Nursing Clinical Coordinator for all purchasing requests.
3. Stocks MD and patient rooms daily, including forms, supplies (medical and or office), and equipment.
4. Process all OOS Binder paperwork; testing and incoming medical records to complete the binder prior to the last visit.
5. Review room assignments and RN assignments for last minute changes and add-on’s.
6. Coordinates communications with the work area and interdepartmentally. Knowledgeable of computer software.
7. Knowledgeable of computer software.  Complies with documentation requirements for written and computerized systems, enters, and retrieves data. 
8. Represents department/facility by demonstrating and maintaining positive customer relations.
9. Coordinates patient flow within unit/clinic. 
10. Promptly acknowledges and provides customers with exemplary service. Conducts self in professional manner.
11. Provides safe and accurate patient care within level of training/ competency.  
12. Applies technical skills and experience in gathering data as it pertains to patient care (includes but not limited to: accurate charge entry, maintenance of patient records, completion of Certificate of Medical Necessity, and reporting updated information.)
13. Coordinates the maintenance of a safe environment.
14. Communicates patient/family education requests or needs to RN.  Provide educational materials upon request.
15. Implements care and services that recognize age-specific needs and issues for customers served.
16. Adjusts priorities based on changing volume, acuity, cases, census, and department needs while maintaining patient safety and promoting patient satisfaction.
17. Accountable for and participates in resolution of complaints/concerns from patients/families and team members, and responds positively to satisfy the varied needs.
18. Supports and is aware of research projects in work area.

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics.
3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
4. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
5. Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. 
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: High school graduate or equivalent required.
2. Work Experience: A minimum of one (1) year of recent and related experience is required.  Experience within a medical unit is preferred.
3. Special Training, Certification or Licensure: Current CPR/BLS certification required.  

Salary Range: $18.29 - $21.00

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families. 

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.

Application Deadline: This position will be open for a minimum of three days and until a top applicant is identified.