Wraparound Coach, Family Support Liaison Program

Position Title: Wraparound Coach, Family Support Liaison Program (FSLP)

Organization: Jewish Family Service of San Diego

Department: Outreach & Family Support Services

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Work Setting: On-Site with Field Work

Reports To: Program Manager, Family Support Liaison Program (FSLP)

Pay Range: $26-$29/hour

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees


• Generous employer 401(k) contributions


• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave


• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays


• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

In collaboration with San Diego County Child Welfare System’s commitment to reducing the disproportionality of African American/Black and immigrant/refugee families who are CWS involved, the Family Support Liaison Program (FSLP) aims to support parents and caregivers as they navigate the Child Welfare System (CWS). We help families to reunify with their child/ren, as well as to reduce future CWS involvement of families enrolled in the program.

The Wraparound Coach is responsible for supporting FSLP staff (including Family Support Specialists, Parent Partners, and Youth Partners) in the Wraparound learning process; educating the staff on every phase of the process and providing support and feedback to ensure that staff are implementing each phase with high‐fidelity. This process occurs through a series of documentation reviews, role‐play activities, and on‐site observations in the family home. The coach engages each staff team member individually and gives them ongoing feedback about their practice.

Additionally, the C.A.R.E.S Wraparound Model requires that data is collected to ensure that the process is outcome‐driven. This attention to both process and outcome ensures fidelity to the model. This position will act as a lead and provide additional supervision and support as needed, including occasional on‐call support to families served, and participate in quality improvements processes when indicated.

This position may meet with staff and clients in client homes, at a neutral location in the field, or at JFS or CWS offices. Wraparound Coaches will prioritize being client-centered, trauma-informed, culturally sensitive, outcome-oriented, and time specific.  

Face-to-face work with staff and clients is required. Please note that all reasonable safety precautions will be taken. 

Responsibilities:

• Serve as Wraparound subject matter expert to lead, coach and develop staff to excellence in this model. Collaborate with C.A.R.E.S. Replication Team at the National Center for Innovation and Excellence (NCFIE)


• Promote an individualized, family-driven, community-based, culturally competent, and trauma-informed system of care


• This position will assist with complex cases when indicated. While this position is not expected to maintain a caseload of families, the Wraparound Coach should be prepared to support clients as needed during staff absences. This position will model and provide leadership of strong relationships and consensus building with family members, family partners, providers and the community


• In partnership with program manager, this position will conduct reviews of case records, ensure consumer satisfaction, and use of wraparound fidelity tool is incorporated into every meeting


• This includes the ongoing review of care plans to ensure they have clearly defined outcomes.


• Provide coaching and training in Wraparound to new and current staff, with support from the NCFIE C.A.R.E.S. Replication team


• Foster and maintain ongoing relationships with family members, PSWs and CWS staff, other providers, and community resources to support staff, families, and the program


• As needed, support program manager with staff scheduling and administrative support functions, such as monitoring staff mileage reimbursement requests and reviewing paperwork


• Co-facilitate or facilitate case conferencing with staff, and at the direction of program manager


• Maintain accurate, timely, and complete case records and program fidelity notes with integrity and in line with the quality standard set by supervisor

Skills/Experience/Abilities That Are a Must-Have:

• Some experience as a Wraparound practitioner


• Personal experience and knowledge of the African American/Black community required  


• Excellent verbal and interpersonal communication skills, including ability to coach and collaborate with other FSLP staff, CWS staff, and community providers


• Comfort in an environment that supports intersecting identities and working closely as a team 


• Ability to maintain confidentiality with sensitive information 


• Ability to work flexible hours, including some evenings and weekends 


• Valid CA driver’s license, a reliable automobile, insurance, and willingness to drive off-site/travel throughout San Diego County. Client transport may be necessary (please note that mileage is reimbursed)

Skills/Abilities We’d Like You to Have:

•  2 or more years of experience as a Wraparound practitioner


• Wraparound certification preferred


• Prior experience training or coaching others, particularly for an evidence-based model, preferred


• Experience with the Child Welfare System and other mandates systems preferred  


• Minimum of three years of experience in a case management/resource coordination role preferred 


• Experience working with families experiencing domestic violence, homelessness, and/or substance use preferred  


• Knowledge of local programs, organizations, and resources, including how to access them preferred 

Additional information required Upon Hire:

• Pre-employment background check is conducted

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.