Aging Services Case Manager

JOB TITLE: Aging Services Case Manager
 REPORTS TO: Director of Adult Services 
 EMPLOYMENT TYPE: Exempt 
 LOCATION: Contra Costa and Alameda Counties 
 WORK SCHEDULE: Full-time 
 

ORGANIZATIONAL OVERVIEW

JFCS East Bay partners with our clients, staff, and community to pursue justice, promote healing, and advocate for meaningful change. We are an innovative social service agency and community-based organization that has served individuals and families throughout Alameda and Contra Costa counties since 1877. We reunite and strengthen families, care for the mental and physical health needs of people impacted by trauma, support healthy relationships between young children and their caregivers, provide legal representation to immigrants, and resettle refugees who seek to start their lives anew. We advocate for housing justice, mobilize community resources, and build bridges across our diverse East Bay to support our clients in meeting their goals and strengthening our community.

Our staff is characterized by its dedication, teamwork, warmth, and humor. JFCS East Bay actively seeks to hire a Director of Clinical Services who reflects the cultural and linguistic diversity of the East Bay and of our clients. If you are deeply committed to developing authentic relationships with clients and colleagues, thinking creatively, and advocating for justice for our clients, this is the role for you. BIPOC, LGBTQ+, immigrant, multilingual, older adult or candidates with disabilities, and people of all faiths or none are encouraged to apply. 

HOW WE OPERATE

• We partner with our clients, staff, and community to advocate for justice and promote healing. 
• We engage in our work with integrity, accountability, and transparency. 
• We commit to anti-racism, diversity, equity, and inclusion. 
• We maintain an unwavering stance against antisemitism and all forms of prejudice. 

JOB SUMMARY 

The Aging Services Case Manager provides care consultation, case management, and support services to older adults, adults with disabilities, Holocaust survivors, and their caregivers in Alameda and Contra Costa counties. This role manages key programs such as the Information and Referral Line, home care coordination, community support groups, and the Rossmoor Respite Program.

We aim to help older adults and adults with disabilities live independently and with dignity in their homes or communities for as long as possible. Our person-centered approach ensures that care plans respect each client's preferences and autonomy, empowering them to maintain control over their lives.

Recognizing the vital role family caregivers play, we offer tools, resources, and emotional support to lighten their load and guide them through the challenges of caregiving. This improves the care experience for both caregivers and those they support.

This position is designed to grow into a Fee-for-Service Aging care management role, focusing on providing direct services on a fee-for-service model in the future.

DUTIES AND ESSENTIAL JOB FUNCTIONS 

Information and Referral Line:

• Manage incoming calls on the Information and Referral Line, providing resource guidance, referrals, and tracking services to ensure follow-up and service continuity.

Care Coordination and Consultations

• Provide short-term case consultations and ongoing care coordination services to older adults and adults with disabilities. This involves conducting assessments and developing individualized care plans that reflect client preferences, ensuring measurable and cost-effective outcomes. Additionally, actively plan and implement Fee-for-Service Aging Care Management Services, offering direct care services such as assessments and consultations on a fee-for-service basis to promote flexible, client-focused care.

Program Oversight:

• Oversee the home care program, ensuring responsiveness to client needs and maintaining quality control.
• Coordinate the operations and client engagement of the Memory Café and Rossmoor Respite Program.

Holocaust Survivor Support:

• Deliver trauma-informed care and case coordination services for Holocaust survivors, addressing their unique needs.

MINIMUM QUALIFICATIONS 

• Master’s degree in Social Work, Gerontology or a related field.
• 3-5 years of experience working with older adults, adults with disabilities, or in related care coordination roles.
• Experience working in a non-profit, community service, or health care setting is a plus.

REQUIRED COMPETENCIES 

• Knowledge of aging-related issues, including geriatric care and dementia care.
• Strong interpersonal and communication skills, with the ability to work effectively with clients, families, and community partners.
• Demonstrated cultural competence, with experience working with individuals from diverse nationalities, ethnicities, and religious backgrounds including knowledge of Jewish culture and community.
• Understanding of trauma-informed care practices, particularly for Holocaust survivors and those affected by trauma.
• Excellent organizational, time management, and documentation skills.
• Proficiency in Microsoft Word, Excel, and experience with client tracking systems.
• Familiarity with community resources and services in Alameda and Contra Costa Counties

COMPENSATION & BENEFITS
The compensation range is $75,000-$85,000 per year, depending on licensure status. 

Benefits include: 

• Medical/Dental/Vision 
• Life Insurance/AD&D 
• Long Term Disability 
• Flexible spending accounts (Health, Dependent Care, Parking, and Transit)
• 401(k) with 6% matching contribution after one year 
• 28 paid days off per year (Earned Time Off/ETO)
• Up to 16 paid holidays per year 
• We also offer the option for hybrid work schedules where employees can work from both an assigned office and home

CONDITION(S) OF EMPLOYMENT 

Satisfactory completion of a background check (including Live Scan where applicable). The background check may include, but is not limited to, criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  JFCS East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information. 

HOW TO APPLY

Please complete an application including a cover letter and resume though the JFCS East Bay Career Center by clicking on the link or going to our website: https://jfcs-eastbay.org/jobs/ 

Please note: If you apply via an external site (Indeed, LinkedIn, etc.) rather than directly through the Career Center, you may need to submit your cover letter and resume as one document if the site only allows for one uploaded attachment.  

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, JFCS East Bay does not discriminate based on any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The agency is committed to the principles of diversity in employment and to creating a community where everyone can flourish with dignity.