Clinical Receptionist

Jewish Family & Career Services of Atlanta (JF&CS) offers best-in-class, person-centered programs and resources to transform lives. Building on our 125-year history, we are here to help individuals and families of all faiths live to their full potential. Guided by Jewish values, we are a welcoming community, and our experienced professionals bring integrity and compassion to their work in the fields of aging and older adults, career counseling, dentistry, mental health, intellectual and developmental disabilities, and need-based support services. We serve thousands of individuals annually regardless of age, race, religion, national origin or ability to pay.

Working at JF&CS:

At JF&CS, we hold these values close to our heart: Commitment and integrity, compassion and respect, innovation and collaboration, professionalism, and responsiveness to diverse needs. Guided by Jewish values, and voted a Top Workplace for 2022 by the Atlanta Journal-Constitution, we are a welcoming community of professionals passionate about making a difference in the community. For testimonials from staff on what it’s like being part of the JF&CS family, you can visit our Careers page.

JF&CS is now seeking a full time Clinical Receptionist.

PURPOSE: 

As an ambassador of First Impressions, we are seeking a full-time clinical receptionist who is an excellent communicator, demonstrates compassion and discretion, and embraces the wide community of clients that are served at JF&CS. The receptionist is responsible for all aspects of the general and clinical reception areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Open and/or close the clinical or general reception area(s).
• Ensure that the reception area(s) are kept orderly.
• Be available to cover the main reception desk as needed.
• Answer all incoming phone calls and route them to the appropriate employee. Provide backup for general reception during the day to answer incoming calls.
• Monitor the voicemail system, clinical fax, clinical emails and route messages to the appropriate employee.
• Greet clients and visitors, creating a warm and welcoming atmosphere.
• Operate security doors to ensure safety by confirming guest appointments.
• Inform staff of their visitors/clients by phone and/or email.
• Monitor daily appointments through scheduling software. Update client information, working closely with the Billing Specialist to ensure accurate fees.
• Communicate and be proactive with clinical staff to ensure the best client experience.
• Assist in billing of appointments, addressing any balance inquiries or billing issues that may occur.
• Ensure accuracy of payments, both private pay, grant and insurance fees, and process payments using payment software and tools.
• Follow all agency & HIPAA guidelines regarding confidentiality.
• Sort and deliver incoming mail as needed.
• Work with standard office equipment such as fax/copy/scan equipment, postage machine, and other basic office equipment.
• Work closely with volunteers and provide all necessary training when needed.
• Make waitlist calls.
• Follow all agency & HIPAA guidelines regarding confidentiality
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a receptionist or administrative role preferred.
• Excellent verbal and written communication skills.
• Proficiency in using office equipment and scheduling software.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of HIPAA guidelines and confidentiality practices.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to speak clearly, concisely and effectively. Ability to listen and understand the information and ideas as presented verbally. Ability to communicate information and ideas clearly and concisely in writing and to read and understand information in writing.  

Mathematical Skills: Ability to calculate figures and amounts. Ability to apply concepts of basic algebra and accounting.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to make a decision or solve a problem by using logic to identify key facts, explore alternatives and provide quality solutions.

Other Skills and Abilities: Must be computer literate.  Must be proficient with software packages such as Microsoft Office, Windows 10, Teams, Outlook. Must be detail oriented. Must be able to work with or contribute to a work group or team to complete an assigned task. Must present in a professional manner utilizing appropriate communication, dress and appearance.  Must be able to plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines.  Must be able to deal with people in a manner that shows sensitivity, tact and professionalism. 

Computer Skills: Comfortable with basic computer programs.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls and talk or hear. The employee is occasionally required to stand, walk and reach with hands and arms. 

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. 

EDUCATION and/or EXPERIENCE:

2+ years experience. High School Diploma or equivalent

Candidates who are selected for employment must successfully complete a pre-employment background screening as well as a pre-employment drug screening. Employment will be contingent upon the satisfactory completion of both the background check and the drug screening. Additionally, if applicable, tuberculosis testing (TB) and fingerprinting may also be required.  

JF&CS is an equal opportunity employer, committed to providing a workplace free from harassment and discrimination. We embrace our employees' unique qualities, which fuel interest, innovation, and business success. As an EEO employer, JF&CS will engage in interactive dialogue regarding any accommodation requested based on medical or religious considerations.