Marcus Jewish Community Center of Atlanta
Job Responsibilities
Title: Fitness Floor Staff
Department: Fitness
Hours/week: Part-Time/Full-Time (Monday – Sunday)
Summary of Job Description:
Supervise and maintain all fitness spaces. Interact with members to answer questions, address concerns and assist them with their needs, using the highest level of customer service and professionalism. Ensure a healthy & safe environment. Potentially be available for work some evenings and weekends.
Principle duties and responsibilities:
• Provide excellent customer service to all members.
• Ensure members abide by Fitness Center rules.
• Perform front desk responsibilities, including but not limited to monitoring member check-ins through card swipes, managing the washing and folding of fitness towels, and handling incoming phone inquiries.
• Respond to all member inquiries, comments, and concerns, making an extra effort to provide thorough answers and effective solutions.
• Assist members with equipment as needed. Schedule members for a QuickStart Orientation with a Personal Trainer when appropriate.
• Use the Floor Staff checklist to clean all equipment throughout the day. Replenish cleaning products as needed. (Store weights in proper location, check cup holders for trash, etc).
• Report equipment issues to Director of Fitness and Manager of Training.
• Ensure all fitness spaces, including studios, are properly stocked with items necessary for operations and cleanliness.
• Return and store equipment outside of the Fitness Center in a timely manner.
• Adhere to all policies associated with Employee Handbook & Health and Fitness Safety Manual.
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Position reports to: Manager of Training