- Associate Degree preferred. Advanced in CIS or CS preferred.
- A+ Certification a plus
- Must have excellent written and verbal communication skills to document incident tickets and communicate status.
- Must have problem-solving skills, including the ability to multi-task within tight deadlines.
- Excellent organizational skills, self-directed and results- oriented.
- Prior work experience working in a Helpdesk environment or in a Retail client-oriented environment.
- Incident and Asset Management application suite is a plus.
- Prior experience in a clinical health care and behavioral health care setting preferred.
- Strong diagnostic skills in MS Office (Word, Excel, and Outlook) and Windows XP.
- Diagnostic skills and/or experience in a Citrix environment a major plus.
- Must have strong customer service/client relationship and interpersonal communication skills.
Benefits of Working with JFCS:
- Lucrative Bonus Programs.
- Generous Employee Referral Bonuses for both the new-hire and the referring employee.
- FREE Primary HealthCare to all employees and every member of their household, regardless of relationship. This includes virtual doctor's visits, physicals, lab tests, x-rays, vaccinations, prescriptions, and telehealth.
- Bilingual Salary Differential (Spanish-English)
- Flexible Scheduling and Telehealth Flexibility for many positions.
- 401(k) Retirement Plan, with Company Match
- Tuition and clinical license reimbursement.
- Numerous professional development and career growth opportunities.
- Opportunities for Leadership Positions.
- Generous paid time off / sick time allocations
- Comprehensive Employee Benefits package, including medical, vision, dental, & more.
- Wellness Coaching
- Employee Assistance Program
- Eligibility for Loan Forgiveness Programs in many positions.
About JFCS:
Jewish Family and Children’s Service’s (JFCS) values each and every talented applicant, regardless of religious beliefs, race, age, origin, gender, sexual orientation, or cultural background. JFCS places a high value on inclusion and diversity, whether that applies to our employees or the nearly 40,000 clients receiving our services throughout the Valley.