Member Support Staff PT

Summary

Member Support Staffers play a key role in welcoming members to the Addison-Penzak Jewish Community Center (part of Jewish Silicon Valley) by helping them to settle into and engage with new entry and security protocols, particularly those new protocols established to address Covid-19 Shelter in Place Orders and California Phased Opening requirements.  This role’s mission is to create a safe and welcoming environment for the community that fosters the well-being of all people and is rooted in Jewish values and traditions. 

Areas of Responsibility

• Meet, greet, and provide information to every member/guest requesting access to the facility.


• Check-in guests with reservations for pool/fitness/tennis facilities using the automated reservation system.


• Confirm health eligibility consisting of CDC quick symptom check, take body temperature using touchless infrared thermometer and record results.


• Conduct health ineligible members/guests to contact trace checkpoints and isolated egress points to facilitate safe exit.


• Assist members/guests by providing wayfinding services and information.


• Manage the fitness areas by providing support for equipment use and monitoring for safety.


• Maintain a clean work environment by conducting frequent cleaning of surrounding areas and other areas, as instructed.

* Perform other duties as required or directed by Management and/or as business dictates.

Qualifications and competencies:

Specific Skills:

• Strong customer service experience


• Exceptional attention to detail and follow-through


• Ability to follow changing directives and communicate impacts clearly and effectively


• Ability to work as part of a team in conjunction with all levels and departments of the JCC and our community


• Maintain confidential information at all times


• Demonstrate superior communication skills both verbally and written


• Be highly comfortable with various web applications/portals and device technologies including Smartphones, Tablets and Windows based computer applications.


• Maintain a can-do, friendly, supportive demeanor at all times


• Maintain a commitment to service through a Jewish lens.

Qualifications:

• 1 year of demonstrated excellence in Customer Service (preferred)


• Understands the importance of administrative and safety procedures


• Demonstrated effective communication skills – both verbally and written


• Consistent positive attitude (required)


• “Can-Do!” work ethic


• Ability to multi-task through competing priorities


• Generally, Monday through Friday during business hours - will require occasional evenings and/or weekend work.  


• Able to lift up to 35 pounds, when necessary

Working Conditions/Physical requirements:

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to:

• Work in a Fitness Center/Community Center and typical business office environment


• Ability to sit or stand (alternately) for extended periods of time


• Ability to work on computer/phones for extended periods of time


• Ability to navigate the facility by walking, use of assisted mobility device, climbing stairs or use of elevator, while conversing with members, co-workers and guests.

While performing the duties of this job, the work environment can be noisy and you may be working in close proximity with others. This role routinely uses standard office equipment such as phones, computers and printers.

This position is contingent upon the completion and cleared background check of a fingerprint and life scan assessment.

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and, when possible, to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between JSV and its employees.