The General Manager (GM) for the CCTV Monitoring Security Control Room is responsible for leading the facility's daily operations, ensuring optimal performance, compliance, and client satisfaction. This role involves managing personnel, implementing effective operational strategies, maintaining high-quality monitoring services, and driving continuous improvement to meet organizational objectives.
This position is for a US-based company, with the South African office located in Sandton. The office will focus on providing video monitoring security services, primarily for organizations in the US, with an emphasis on Jewish institutions and organizations.
Key Responsibilities:
1. Operational Management
Oversee the day-to-day operations of the CCTV monitoring center, ensuring 24/7 service delivery.
Implement operational strategies, procedures, and best practices to optimize monitoring performance.
Monitor operational KPIs and take corrective action to address underperformance.
2. Team Leadership
Recruit, train, and supervise a team of operators, supervisors, and support staff.
Develop employee schedules to ensure adequate coverage at all times.
Foster a positive, professional, and collaborative work environment, encouraging continuous development.
Be on-call 24/7 to address urgent matters or issues requiring your attention.
Act as the final point of escalation for any issues across all shifts, even outside main office hours.
3. Client and Stakeholder Relations
Act as the primary point of contact for clients, addressing inquiries, incidents, and concerns.
Ensure client requirements are met by tailoring services to individual security needs.
Provide detailed operational reports and performance updates to clients and stakeholders.
4. Compliance and Standards
Ensure compliance with industry standards, data protection regulations (e.g., GDPR), and legal requirements.
Maintain and update policies and procedures in line with changing regulations.
Conduct regular internal audits to identify gaps and mitigate risks.
5. Technology and System Oversight
Oversee the maintenance and functionality of CCTV systems and associated equipment.
Collaborate with IT teams and external vendors to resolve technical issues and plan system upgrades.
Explore and recommend the adoption of new technologies to improve surveillance capabilities.
6. Financial and Resource Management
Develop and manage the control room budget, ensuring efficient allocation of resources.
Oversee procurement processes for equipment and services, maintaining cost-effectiveness.
Review and approve vendor contracts and service agreements.
7. Risk and Incident Management
Develop and enforce protocols for threat detection, escalation, and response.
Investigate and document incidents, ensuring appropriate follow-up actions are taken.
Implement contingency plans to ensure business continuity during emergencies.
Qualifications and Experience:
Essential:
Important all candidates must have excellent english skills
Proven experience in a management role within security operations or CCTV monitoring.
In-depth knowledge of CCTV systems, video analytics, and monitoring protocols.
Strong leadership and decision-making skills in high-pressure environments.
Exceptional organizational and multitasking abilities.
Proficiency in using security management software and reporting tools.
Previous experience in the Industry in a Managerial role
Preferred:
Bachelor’s degree in Security Management, Business Administration, or a related field.
Professional certifications in security or management.
Familiarity with AI-driven surveillance technologies and trends.
Work Environment:
Full-time role based in the control room, with flexibility for management duties and responsibilities.
Salary:
Competitive and commensurate with experience. The company is willing to pay based on the candidate’s skills and value.
Location:
Office-based in Sandton.
Please apply via link below complete your profile and psychometric assessment.
https://flink-app.com/job?job_id=4b8b1bea-9d5d-411d-a3cc-f8148ae52884