Supportive Services Manager

Jewish Family & Career Services of Atlanta (JF&CS) offers best-in-class, person-centered programs and resources to transform lives. Building on our 125-year history, we are here to help individuals and families of all faiths live to their full potential. Guided by Jewish values, we are a welcoming community, and our experienced professionals bring integrity and compassion to their work in the fields of aging and older adults, career counseling, dentistry, mental health, intellectual and developmental disabilities, and need-based support services. We serve thousands of individuals annually regardless of age, race, religion, national origin or ability to pay.

Working at JF&CS:

At JF&CS, we hold these values close to our heart: Commitment and integrity, compassion and respect, innovation and collaboration, professionalism, and responsiveness to diverse needs. Guided by Jewish values, and voted a Top Workplace for 2022 by the Atlanta Journal-Constitution, we are a welcoming community of professionals passionate about making a difference in the community. For testimonials from staff on what it’s like being part of the JF&CS family, you can visit our Careers page.

Benefits:

• Up to 20 days paid time off per year
• Paid holidays
• Health, Vision, Dental Insurance
• 401(k) savings plan with employer matching
• Paid Parental Leave

JF&CS is now seeking a full-time Supportive Services Manager.

PURPOSE:

To manage and oversee services provided for family caregivers and individuals through Case Management grant funded programs, the Geriatric Care Management Services, and other related supportive services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Team Supervision and Leadership:

• Lead and supervise a team of professionals, including case managers, geriatric care managers, and possible other supportive services staff.
• Oversee team’s caseload to ensure proper and effective service delivery.
• Facilitate weekly team meetings to promote collaboration and address team needs.

Client Support Coordination:

• Triage new potential clients and assign them to the appropriate geriatric care manager (GCM) based on capacity and skill set to best meet client needs.
• Collaborate with case managers to manage grant-funded case management programs.

Grant and Financial Oversight:

• Work with Administrative Assistant to track and maintain revenues and grant funding for services, ensuring compliance with monthly, quarterly, and annual reporting requirements.
• Manage the program’s controllable cost budget and monitor expenditures.

Data Management and Reporting:

• Work with Administrative Assistance to oversee demographic and outcome reporting for supportive services, including case management (grant-funded, private pay), support groups, educational programs, and memory support programs.
• Work with Administrative Assistant to administer and analyze program surveys to evaluate outcomes and inform reporting.

Program Development and Standardization:

• Develop and implement processes, as needed, to standardize assessment data collection, progress notes, and service delivery across case management and geriatric care management services.
• Enhance and refine the existing Geriatric Care Management Services model to optimize revenue generation.
• Assist Managing Director in exploring and developing new service offerings to create additional revenue streams.

Outreach and Marketing:

• Work with Marketing staff to inform referral sources about revenue-generating services for older adults and family caregivers.
• Partner with community organizations to leverage resources for individuals and family caregivers in case management support programs.

Accreditation and Compliance:

• Maintain all documentation and client files in compliance with CARF (the agency’s accrediting body) regulations and funding requirements.
• Oversee the CARF certification process for the Supportive Services Team, ensuring all standards are met.

Administrative and Documentation Tasks:

• Enter and submit required documentation into SalesForce.
• Create and manage program paperwork and reporting requirements as needed.

Collaboration and Representation:

• Assist the Aviv Managing Director in developing grant proposals and creating new services and partnerships.
• Represent the Supportive Services team in meetings with grant funders and stakeholders for various case management programs.

Professional Development and Participation:

• Attend all required Aviv and JF&CS staff meetings, as well as professional development training and workshops.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The candidate must demonstrate:

• Person-centered values and a commitment to working to enhance the lives of all people
• Experience providing counseling, case management and/or geriatric care management services
• Supervisory experience and experience with program management
• Knowledge of community resources for the caregiver and elder community; knowledge of entitlement programs considered a plus
• Strong client advocacy skills, resourceful
• Innovative thinking applied to growing revenue generating programs and maximizing program impact
• Comfort level with evaluation, budgeting, and planning
• A good team player
• Able to plan and help clients reach goals
• Proficient use of the English language and able to communicate clearly
• Must be able to manage time effectively, maintain boundaries and cope with crises
• Other duties as assigned

This role demands a proactive and organized individual who can effectively manage a team, ensure program compliance, and foster innovation in supportive services.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the duties of this job, the employee is regularly required to sit, stand, walk and drive.
• The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear, and may be required to reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment may vary with the situation.

EDUCATION and/or EXPERIENCE:

Master’s degree in an area of human services preferred, with related experience working with elders and family caregivers, as well as strong knowledge of community resources. Candidate must have experience supervising others and managing programs.

Candidates who are selected for employment must successfully complete a pre-employment background screening as well as a pre-employment drug screening. Employment will be contingent upon the satisfactory completion of both the background check and the drug screening. Additionally, if applicable, tuberculosis testing (TB) and fingerprinting may also be required.  

JF&CS is an equal opportunity employer, committed to providing a workplace free from harassment and discrimination. We embrace our employees' unique qualities, which fuel interest, innovation, and business success. As an EEO employer, JF&CS will engage in interactive dialogue regarding any accommodation requested based on medical or religious considerations.