Team Leader

Make a bigger difference

Team Leader

At The Jewish Board, we don’t just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that’s been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

Reasons you’ll love working with us:

·       If you have a particular age range or population you’re interested in working with, you can find your niche here.  Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.

• We’re committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.

• With 70 locations throughout the five boroughs, you can work close to where you live. 

• Generous vacation time and 15 paid holidays will help you achieve a healthy work/life balance.

• We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.

• You’ll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.

How you can make a bigger difference: 

The Jewish Board’s Adult and Family Residential Division supports domestic violence survivors and their family members. Using a non-judgmental, trauma-informed approach, staff guide the residents to create and meet personalized recovery goals, to stabilize their families, to develop independent living skills, and to plan effectively to be able to live in a healthy and secure manner.  Our work is guided by principles that emphasize the critical importance of safe and stable housing, utilize a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

 The Team Leader works in the Domestic Violence Rapid Re-Housing (RRH) program servicing adults and children. The Team Leader is responsible for ensuring excellent client care, in line with State and Agency mandates, is uniformly provided.  They will monitor operations to certify that best-practice methodologies are uniformly employed, reviewed, and updated as necessary. 

KEY ESSENTIAL FUNCTIONS:

• Provides oversight for the RRH program.
• Ensures that all supportive services are delivered to clients.
• Manages the Intake activities.
• Gathers data to report the program’s effectiveness in adhering to the outcomes of the program.
• Identifies and recruits landlords and realtors, encourages them to rent to homeless households served by the program.
• Serves as a Liaison with Work Force 1- Makes contact and develop relationship with staff.
• Provides on-going task supervision to Case Management staff.
• Monitors home visit schedule.
• Coordinates and oversee admissions process in accordance with all relevant intake criteria and assign clients for service.
• Monitors program for continued improvement.
• Responsible for internal audits.

• Conducts and participates in Quality Assurance activities, including Continuous Performance Improvement (CPI), consumer satisfaction surveys, chart reviews and audits
• Other duties as assigned.

Administrative Support and Coordination

• Participates in regular staff meetings and trainings. May be asked to travel to some off-site meetings and trainings.
• Participates in planning and execution of the Internship and Mentor program.
• Participates in case conference.
• Participates in intake, assessment, discharge, and follow-up conferences.
• Participates in program development.
• Completes all required reports for funding source and regulatory bodies.
• Files incident reports as appropriate.

COMPETENCIES for the position include:

• Excellent engagement and assessment skills.
• Strong verbal and written communication skills.
• Attention to detail.
• Ability to work with different levels of staff.

EDUCATIONAL / TRAINING REQUIRED:

• BA required.

EXPERIENCE REQUIRED / LANGUAGE PREFERENCE:

•     A minimum of two (2) years of strong administrative experience.

• Previous experience working with a domestic violence population.

• Must have strong collaborative skills with clinical and administrative staff.
• Must provide culturally competent treatment and demonstrate cultural sensitivity.

• The ability to work effectively with all levels of staff and management.
• Proven analytical skills is essential.
• Familiarity with domestic violence state regulations.
• Strong administrative skills and an understanding of residential operations.

COMPUTER SKILLS REQUIRED (List the computer skills needed):

• Familiarity with Microsoft Office suite of products (Excel, Word, PowerPoint, etc.).

• Ability and willingness to learn new systems and application software.

WORK ENVIRONMENT / PHYSICAL EFFORT

• The work environment generally does not involve physical risk or hazardous conditions.
• To perform the essential functions of this job, the incumbent is routinely required to sit (70% of the time) and stand (30% of the time)
• Ability to travel to visit residents in apartments in the community when needed. 
• Travel to Headquarters and in the community.
• Attend coalition meetings.
• Role is 100% in-person.

If you join us, you’ll have these great benefits:

• Generous paid time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans 
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities 
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation 
• 24/7 Accessible Employee Assistance Program  
• Life and disability insurance 
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

More on Equal Opportunity:

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

 We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.